First Notice of Loss (FNOL) is a critical touch point in the claims process. A hotel is the first need of a policyholder who has lost the use of their home. Don’t let this opportunity go unmet. Within the hour, ALELOFTS Hotel Solutions will secure an appropriate, cost-effective hotel accommodation for your policyholder. By making one call to ALELOFTS, you have served the immediate need, gained control of the claim and developed trust with your policyholder.
”70% of claims requiring temporary housing are reported during off business hours.
AleloftsTeam
There's No Second Chance to Be the First Responder
How It All Works
Simply refer policyholders to ALELOFTS Solutions at the first notice of loss, and we will take care of the rest. From our first conversation with the family, we learn about their specific needs. We search for the most acceptable and cost-effective hotel solution close to the damaged residence.
ALELOFTS manages every detail of the hotel stay, including fielding all calls from policyholders. ALELOFTS becomes your eyes and ears throughout the claim and will reach out to you for any needed extensions. At checkout, adjusters get only one bill, eliminating multiple receipts and reimbursements.
Through ALELOFTS’s proactive hotel solutions, we provide a high level of service and build trust from the start.
– We Make The Difference
– We Make The Difference
– We Make The Difference
– We Make The Difference
– We Make The Difference
– We Make The Difference
5 Easy Steps From Referral To Checkout
Adjuster Refers the Policyholder to ALELOFTS
- The adjuster places a policyholder referral with ALELOFTS via the most convenient channel
- ALELOFTS’s Call Center is always staffed to provide immediate, personalized service
- A search is initiated for suitable, cost-effective hotel options
ALELOFTS Connects with the Policyholder
- The policyholder is contacted within 15 minutes
- Available hotel options are presented
- An emphasis is placed on extended stay hotels with kitchens
- The policyholder selects a hotel and is given directions
The Policyholder Is Greeted at Check-In
- Payments are pre-arranged through ALELOFTS Solutions
- The hotel front desk is sensitized to greet the policyholder
- The policyholder authorizes ALELOFTS to direct-bill the insurance company
Extended Stay Requests Are Accommodated
- Once the repair duration is understood, the optimal housing plan is crafted
- If long-term housing is needed, a property search is initiated with the policyholder
- The adjuster is regularly apprised of hotel costs and status
- All hotel extensions are approved by the adjuster
Hassle-Free Check-Out
- Policyholder transitions back home or to a more suitable long-term housing solution
- The policyholder does not incur any hotel costs
- An invoice with an audited hotel folio is sent to the adjuster
42
of policyholders occupy multiple rooms.
31
of policyholders occupy multiple rooms.
70
of claims requiring temporary housing are reported during off business hours.
48
of policyholders bring their pets.
92
of policyholders require less than a 30-day stay.
24/7/365
Power of our Call Center
Our true three-shift, Hotel Call Center is staffed by more than 100 hotel professionals, spread across three shifts to personally serve the needs of you and your policyholder.
Our Hotel Call Center was designed to deliver personal, customized service to your policyholders. An empathetic, caring voice greets your policyholder. ALELOFTS professionals deliver prompt service with heart day and night.
Make each policyholder feel uniquely served.
Extraordinary Empathy & Expertise
We have you covered every step of the way with personalized hotel solutions.
When do I call ALELOFTS Solutions?
Contact ALELOFTS at first notice of loss. Proactively service your policyholder requiring a hotel stay with a simple online request or a phone call to our hotel call center operated 24/7/365 at 866-587-1395. ALE will contact the policyholder within minutes of your referral to learn about their exact needs and locate a suitable and cost effective hotel, close to their damaged residence within the hour. ALE will place the charges for the hotel stay on our card and direct bill the insurance carrier following checkout.
Can you find a hotel with a kitchen?
ALELOFTS typically seeks extended stay hotels with full kitchens for hotel stays. These hotel properties lend themselves to a displaced family. They are more comfortable and homelike for the guest and offer families the ability to cook their meals thus reducing the overall expense.
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How does your billing work?
ALELOFTS places the charges for approved hotel room and tax charges on our corporate credit card, eliminating the need for funds from the policyholder. Upon checkout, ALELOFTS will fully sanitize the hotel folio and generate an invoice that is sent directly to the adjuster. Adjusters typically will receive an invoice within five days of checkout. This process eliminates any need for receipt reimbursement to the policyholder.
What paperwork does my policyholder sign?
The policyholder will need to sign a Hotel Agreement, which will be awaiting their arrival at check-in. The document simply offers the policyholder the option of using our service and outlines the responsibilities of both parties. Through this document, the policyholders give authorization for room and tax charges to billed directly to their insurance carrier.
How do you handle pets?
We are happy to accommodate special family members. We seek out pet-friendly hotel options for policyholders. Most hotels charge a pet fee in the form of a non-refundable deposit. Some breed restrictions may apply.
Will taxes drop off after 30 days of a hotel stay?
ALE keeps apprised of all Federal, State, County and City tax-exempt policies and credits taxes according to the laws.
Can you accommodate special needs?
Upon initial contact with the policyholder, we will ask about any special requirements of the family. Most hoteliers offer Handicap accessible rooms with first-floor access. We are more than happy to find solutions for policyholders with special needs.
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